DELAYED AND CANCELLED FLIGHTS

The Department of Transportation considers a flight "on-time" when it arrives at its destination within 15 minutes of the scheduled arrival time. If your flight is delayed longer you can run into problems like missing a connecting flight. If your fight is delayed or canceled, your rights are determined by the airline's "Conditions of Carriage". It is important to obtain and read a copy of these conditions so you don't get taken advantage of.

Generally, airlines are not obliged to provide any compensation if forces of nature such as bad weather cause a delay, diversion or cancellation. They are also not responsible for air traffic congestion at a particular airport.

If the problems are due to tardy crewmembers or bad scheduling, they may be required to compensate you depending on their "Conditions of Carriage".

If you don't feel that you have been compensated satisfactorily, you can challenge the airline by taking them to court. You need to be aware that the "Conditions of Carriage" are usually upheld in court.

If you have been mislead about the span of delay, a court can rule in your favor.

Dealing With Delays

Know your rights. Mechanical trouble is the carrier's responsibility. The airline still has to get you to your destination and usually must cover meals and lodging if you're stuck somewhere longer than expected. Get a copy of the rules and don't be afraid to use them. One good place to find the rules is the Web site 1travel.com.

Avoid the prime cancellation times. Weekends and evening flights are the prime cancellation times.

Bigger is better. Stick with the largest carriers. Even if your flight is cancelled, chances are you'll end up getting to your destination the same day, instead of having to wait. Your patience might be tested with a smaller airline or a charter.